Privacy policy.

Lumi Sign Co.

Effective Date: 03/09/2025

This Privacy Policy describes how Lumi Sign Co. ("we," "us," or "our") collects, uses, and shares information about you when you use our services, including our website and communications. We are committed to protecting your privacy.

Information We Collect:

  • Contact Information: We collect your name, phone number, email address, and physical address when you inquire about our services or place an order.

  • Project Information: We collect details about your signage project, including design specifications, installation locations, and any other relevant information you provide.

  • Communication Data: We retain records of our communications with you, including emails and SMS messages.

How We Use Your Information:

  • To provide and manage our services, including responding to inquiries, processing orders, and providing customer support.

  • To communicate with you about your projects, including updates, approvals, and scheduling.

  • To send you occasional promotional messages (no more than 1-2 per month) if you have opted in to receive them.

  • To comply with legal obligations.

SMS 10DLC Opt-In and Opt-Out:

We may use SMS messaging to communicate with you about your projects. To comply with 10DLC regulations, we adhere to the following:

  • Opt-In:

    • We will only send you SMS messages if you have provided your explicit consent. This consent may be obtained via a written form, verbal confirmation, or by replying "YES" or another affirmative response to our initial opt-in request.

    • When opting in, you agree to receive project-related updates and occasional promotional messages (no more than 1-2 per month).

  • Opt-Out:

    • You can opt-out of receiving SMS messages at any time by replying "STOP" to any message we send.

    • Upon receiving your "STOP" message, we will immediately cease sending you SMS messages, except for a confirmation message.

    • You can also opt out by contacting us directly via email or phone at 619.468.4019.

  • Message Frequency:

    • Project related messages will be sent as needed.

    • Promotional messages will be limited to 1-2 messages per month.

Sharing Your Information:

We will not share your mobile information with third parties for marketing purposes without your explicit consent. We are committed to not transferring your personal data to external organizations without your explicit consent, except as necessary to provide our services or comply with legal obligations.

We will not share your personal information with third parties except:

  • With service providers who assist us in providing our services (e.g., printing companies, installation teams). These providers are contractually obligated to protect your information.

  • When required by law or to protect our rights.

Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Your Rights:

You have the right to:

  • Access and correct your personal information.

  • Request that we delete your personal information.

  • Opt-out of receiving marketing communications.

Consumer Enquiries

If you have any questions about SMS registration and privacy concerns, You can contact us:

Changes to This Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website.